Phone conferences can be used as a negotiation process in which two or more parties use a neutral and impartial third party (mediator) to assist them in resolving a dispute. Phone
conference can take place when one or more parties are not available to attend the mediation process. This situation is ideal when one party is out of town (State), but wishes to
participate in the mediation process to resolve an issue. During the phone conference the third party facilitator works with the party(s) either in person or over the phone to help them
express their interests and identify issues.